All goods shall remain in the sole ownership of Camplife Ltd until all monies payable have been received. In the unlikely event that insufficient stock is available, Camplife Ltd reserves the right to cancel your order and will reimburse you with the full cost of your order.
REFUNDS POLICY
1a) Damaged Goods
Camplife Ltd will replace, repair or compensate for goods which are damaged in transit. In the case of returns, Camplife Ltd will provide full return instructions. Please first contact Camplife Ltd by email at hello@camplife-uk.com so that arrangements can be made for products to be returned.
1b) Lost goods
If goods ordered are not received by the customer and deemed to be lost in transit, please contact Camplife Ltd by email at hello@camplife-uk.com so that we can investigate.
The customer should notify Camplife within 7 days of placing their order for replacement goods to be sent. Camplife will investigate lost packages with its courier partner. No claim for lost goods can be accepted outside this time limit.
Any quoted delivery times are estimates only. Camplife Ltd shall accept no liability in relation to late delivery beyond the value of the goods in question.
RETURNS
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, or modified any of the items. Please return items secured in their original packaging, if possible.
After your returned item is received and confirmed as being in an ‘as-new’ condition, we will issue you with a refund of the purchase price less the return delivery fees. If we cannot be satisfied that you purchased the product from Camplife Ltd then we will not accept your product for return.
PRICING
Whilst every effort is made to ensure that pricing on the website and price lists is accurate, Camplife Ltd reserves the right to cancel orders for products and orders where it is obvious that a significant pricing error has occurred. Camplife Ltd will reimburse you with any refund due in these circumstances.
VOUCHER AND DISCOUNT TERMS & CONDITIONS
These terms and conditions apply to discount offers and the use of vouchers. They are in addition to any other terms and conditions specified in a particular offer or voucher. These Voucher Terms were last updated on 24th April 2023.
How do Vouchers & Discounts work?
Vouchers may be made available to you by us or by selected other partners. They entitle you to a saving off your shopping. Each Voucher or Offer will explain the saving and how it works. They are activated by entering codes into the checkout section of the Camplife website towards the end of your shop.
How do I use the Vouchers?
You can activate a Voucher by placing an order and entering the correct code appearing on your Voucher at the checkout stage of your order process.
Remember you must follow the instructions on your Voucher. For E-Vouchers you must use the codes in the correct order. If you get it wrong you will receive an automatic message telling you which error has occurred. If you get an error message please check the Voucher instructions and try again.
What are the applicable time periods to the Vouchers?
Each Voucher should state when it is valid from and when it expires and you must place your order during this time. The Voucher and/or Voucher code will expire automatically on the expiry date stated on the Voucher.
Are there any circumstances where the offer or Voucher cannot be used?
The Vouchers only apply to goods purchased on the camplifebbq.com website
The Vouchers cannot be combined with each other (unless otherwise indicated).
The Vouchers cannot be applied to past orders and cannot be backdated or redeemed for cash.
Some Vouchers will be linked to limited stock promotions. If the promotion stock is sold out, then the voucher will no longer be valid, even if the Voucher offer date relating to that promotion has not expired.
Each Voucher type may be used only once per customer. If more than one customer is registered at the same delivery address a Voucher type may only be used by one customer registered at that address. For example, a voucher for money off your first shop may only be used by one customer at each registered address.
It is not permitted to use any duplicate customer/user details to redeem vouchers or promotions.
You may only use a Voucher that has been assigned to you. You may not use Vouchers that have been assigned to another customer’s account, and you must not pass your Voucher code on to other customers for use on other accounts.
Camplife Ltd reserves the right to withdraw or terminate any of its Vouchers at any time. If this happens, then the Vouchers may not be used for any orders placed after the date of withdrawal or termination.
Camplife Ltd reserves the right to reject the use of a Voucher where fraud or breach of these Voucher Terms is suspected.
Will all customers receive the same offer?
From time to time we may run different customer offers or Vouchers, with different terms (including amounts, types and expiry dates). Camplife Ltd reserves the right to limit the applicability of any particular offer to specific regions or territories. Different offers and Vouchers may be run simultaneously.